Chat Memory - The Feature We Didn't See Until a User Asked For It

At letsroll, we've been heads-down, steadily turning our once rough prototype into a polished tool we're genuinely proud of. We've diligently added features, smoothed out user flows, tackled bugs, and layered thoughtful improvements with each iteration. As the product took shape, it felt like we had a solid grasp of our roadmap—or at least, we thought we did.

Then, one message shifted our entire perspective.

A user reached out with a surprisingly simple question:

Can I see my past chat conversations and AI assessments?

We stared at the message, momentarily frozen.

We hadn’t considered this functionality, not because it was technically challenging or low priority, but simply because we hadn't thought it through. We'd been so immersed in creating fresh experiences that we overlooked something fundamental: allowing users to revisit their past interactions.

That single question taught us a profound yet straightforward lesson:

You won't always know exactly what your users need unless you actively engage with them.

So we got to work and built it.

Now, every letsroll user can effortlessly access their entire history of AI assessments and conversations. They can dive right back in exactly where they left off—whether it’s been a day or a week. No more retaking assessments, retracing previous steps, or losing momentum. It's seamless, intuitive, and, as our users quickly affirmed, incredibly valuable.

But the real value wasn’t just in building the feature—it was in the revelation itself.

This feedback sparked a crucial shift in our mindset. It reminded us of something easy to say but tougher to practice consistently: user-centricity is not just a trendy phrase or a box to tick. It's a daily commitment. It means genuinely staying open to insights, constantly asking questions, deeply listening, and above all, building with people, not merely for them.

As a customer-focused startup, we navigate a fine balance between strategic roadmap planning and being nimble enough to adjust to real-time user feedback. This particular experience highlighted how important it is to hold that balance thoughtfully. Rigid adherence to a roadmap can blind us to critical opportunities, while constantly pivoting without structure can derail focus. The sweet spot lies in being flexible yet deliberate, adaptable yet purposeful.

We’re especially proud of this new feature, not just because it's practical and user-friendly, but because of the way it came into existence. It wasn't born from elaborate specs or lengthy strategy sessions. It emerged naturally from a real conversation with someone using letsroll daily, revealing the natural evolution of Roller, our chatbot, to fulfil the real needs of our users.

To us, this experience reinforced a timeless truth:

Some of your most valuable features will come directly from your users, at the right moment, if you're willing to listen.

So, here's our renewed commitment, inspired by one insightful user:

Let's keep listening.